Terms and Conditions

Article 1. Definitions

1. Contractor: Final Facility, a trade name of Prime Services, based in Heemskerk, registered with the Dutch Chamber of Commerce (KvK) under number 54890780.
2. Client: the natural person or legal entity that enters into an agreement with Final Facility.
3. Agreement: any arrangement between the client and the contractor concerning the performance of cleaning work and/or related facility services.
4. Work: all cleaning and facility services to be performed by the contractor as described in the quote or agreement.

Article 2. Applicability

1. These terms and conditions apply to all offers, quotes and agreements of Final Facility.
2. Deviations from these terms are only valid if agreed in writing.
3. Any purchasing or other terms and conditions of the client are expressly rejected, unless otherwise agreed in writing.

Article 3. Quotes and offers

1. All quotes from Final Facility are without obligation and valid for 30 days, unless stated otherwise.
2. An agreement is concluded when the client accepts the quote in writing or by email, or when Final Facility actually starts the work.
3. Prices exclude VAT, unless expressly stated otherwise.

Article 4. Performance of the work

1. Final Facility carries out the work to the best of its knowledge and ability, in accordance with the standards of good workmanship.
2. Final Facility aims to deploy the same cleaner(s) on site. In case of illness or holiday, a replacement of equivalent level will be deployed.
3. The client ensures that the premises are accessible at the agreed times and that the necessary facilities (water, electricity, storage space for materials) are available.
4. If the work cannot be carried out, or not in full, due to circumstances on the client's side, Final Facility retains the right to charge the agreed fee.

Article 5. Rates and payment

1. Rates are set out in the agreement. Final Facility is entitled to adjust its rates annually on 1 January based on the Statistics Netherlands (CBS) index for collective agreement wages in the cleaning sector, with at least one month's notice.
2. Invoices are issued monthly in arrears, unless agreed otherwise.
3. The payment term is 14 days from the invoice date.
4. In the event of late payment, the client is in default by operation of law and Final Facility is entitled to charge the statutory commercial interest, plus extrajudicial collection costs of at least 15% of the outstanding amount with a minimum of €40.

Article 6. Complaints

1. Complaints about the work carried out must be reported to Final Facility in writing or by email within 24 hours of discovery.
2. After receiving a complaint, Final Facility will make contact within 48 hours to discuss it and, if justified, carry out the work again free of charge.
3. Submitting a complaint does not suspend the obligation to pay.

Article 7. Liability

1. Final Facility is insured against public and professional liability.
2. Final Facility's liability is limited to the amount paid out by its liability insurance in the case in question, plus the deductible.
3. Damage to the client's property must be reported in writing immediately, and no later than 48 hours after discovery. Damage reported later is not eligible for compensation.
4. Final Facility is not liable for indirect damage, consequential loss or loss of profit.

Article 8. Key management and access

1. If keys, access passes or codes are provided to Final Facility, Final Facility will manage them carefully and use them solely to carry out the agreed work.
2. Final Facility records the receipt and return of keys and access devices.

Article 9. Confidentiality and privacy

1. Final Facility and its staff are bound to keep confidential all information they obtain in the course of the agreement.
2. Final Facility processes personal data in accordance with the General Data Protection Regulation (GDPR). See our privacy policy for more information.

Article 10. Term and termination

1. Agreements for regular cleaning are entered into for an indefinite period, unless otherwise agreed in writing.
2. Either party may terminate the agreement in writing, subject to a notice period of one calendar month.
3. For one-off assignments, the agreement ends when the work has been completed.

Article 11. Force majeure

1. In the event of force majeure (including but not limited to staff illness for which no replacement is available, natural disasters, government measures or pandemics), Final Facility is not obliged to fulfil the agreement.
2. Final Facility will inform the client as soon as possible and seek a suitable solution in consultation.

Article 12. Governing law and disputes

1. All agreements are governed by Dutch law.
2. Disputes are preferably resolved by mutual agreement. If this is not possible, the competent court in the district of Noord-Holland has jurisdiction.